​REFUNDS BEFORE DELIVERY 'UK ONLY'
If you wish to cancel your order once its been placed and require a refund, you have 14 days to do so from the day you made the transaction.
REFUNDS AFTER DELIVERY 'UK ONLY'
In order to receive a refund once you have received your item, the customer must contact us by email within '14 DAYS' of receiving their order. Any email return requests received after 14 days will be declined.
POSTAGE REFUND
Returns must then be sent back to us within 30 days from delivery day. The product must be sent back in its [original box] and in a re-sellable condition - exactly as it arrived with you and unused in perfect condition. If you don't have the original box, then we cannot process a refund.
FAULTY GOODS
Please check goods on arrival for damage. Please report damage within 48 HOURS from the signature date, after this date the claim will not stand, Smithers of Stamford will not be liable.
How long does a refund take? Refunds take 7-10 working days to process from the day we receive the item back.
UK RETURNS
Orders returned to us within the correct time frame of 30 days are subject to either a refund, credit note or exchange.